Listen before building
You know your business’s pain points. I’ll ask you to show me how things work today and what an improvement would change for you.

I’m a developer and cloud infrastructure engineer. I connect systems, automate routine processes and use AI where it adds value, with a focus on keeping everything running reliably.
Operating out of Southwark, I bring that experience to businesses through PB Business Automation. We start by understanding your pain points and work out where a practical solution would make a difference.
Tell me about your business
WHAT THAT EXPERIENCE MEANS FOR YOU
A customer changes their mind. Someone submits the same job twice. A connection drops halfway through. Designing processes and keeping large systems running reliably is what I do every day. I bring that same discipline to your automation: account for changes, handle interruptions and make it clear when you need to step in.
I’ll map out the whole task with you: where the information starts, who needs it next and what happens when something goes wrong. Then we’ll build a focused improvement and test it on the work you actually do.
AUTOMATION & AI
Matching a job to an agreed rate, checking diary availability and creating an invoice can follow explicit rules. Those rules make the result consistent and easy to check.
A customer might reply “Monday afternoon would be better”. AI can help interpret that request; the live diary determines which times are available. We decide where AI can make autonomous decisions, and where you need to approve the next action.
HOW I LIKE TO WORK
You know your business’s pain points. I’ll ask you to show me how things work today and what an improvement would change for you.
I’ll explain the scope, costs and limitations. If a feature you already pay for would address the pain point, I’ll say so.
We’ll agree how support works and who to contact when something changes. You’ll know what the automation does and what still needs you.
A few lines about your business and what you’d like to improve are enough to start. We’ll work out where automation, custom apps or AI could make a useful difference.